While lawyers in a TV show may be aloof, unreachable and unfriendly, there’s great news for real-life real estate customers in the Boston area. Enter Nicholas Nardone, attorney partner at Touchstone Closing & Escrow LLC — a friend of clients and a personal resource for everyone he serves.
With 14 years in the industry and as a leader of his team, Nardone was inspired to pursue his career after an internship at a law firm that was just getting a real estate law practice off the ground. There, Nardone says, he learned invaluable lessons and was compelled to stay on the path to serving clients and keep transactions smooth.
“I give my cellphone number to every single client for calls or texts whenever they need me,” Nardone says of his devotion to personal service. “It’s essential in this business to be available for time-sensitive questions, as my clients are experiencing one of the biggest purchases of their lives.” Clients remark on Nardone’s accessibility, of course, but also on his knowledge and trustworthiness. This personal relationship has paid dividends in awards, making Touchstone Closing a top-10 title agent by First American over the last three years. Touchstone Closing has also earned Banker & Tradesman’s “Best Of” designation for residential law firms and closing attorneys from 2018 through 2020.
“Because of my strong customer service approach with my developer clients, I was recommended and selected to be the preferred buyer counsel on a few large-scale new construction projects,” Nardone says of the measurable payoff of his highly available, personal approach to real estate law. “I put myself in the clients’ shoes. I learned early on that treating it any other way — or like an everyday transaction — is a disservice to the client.”
It’s wise counsel from a high producer. And it’s the way Nardone continues to grow his practice today.