Matching clients with the right loan, educating them each step of the way and seeing their excitement at closing continues to thrill the team at loanDepot. Branch managers Rosella Campion, Cindi Gordon and Justin Perry always try to help clients save money on down payments and make transactions as easy as possible, bringing value to the process that borrowers often rave about in testimonials.
“A lot of it has to do with product knowledge,” says Perry. He has been named among loanDepot’s Chairman’s Elite for the past six years and ranked among the top 1 percent of mortgage originators by Mortgage Executive magazine for the past eight years. “I try to communicate better than most lenders,” he says, noting he always reaches out to agents on both sides of a transaction from the start, to set expectations and avoid surprises. He also tries to attend every closing.
To prepare clients for the financial responsibility of homeownership, Perry’s teammate Campion has them live the expense of the mortgage before they actually have it. “I want them to be able to succeed, be a responsible borrower and stay in their home for a long time,” she says. Working her way through college as a teacher’s aide showed her that people learn at different paces. “In order to be a good loan officer, you must be both a caretaker and a salesperson,” she says.
Assisting millennials with their home loans is a perfect fit for Gordon, since she is one despite being in the business since 2003. Ranked among the top 1 percent by Mortgage Executive magazine, she is also a member of loanDepot’s Chairman’s Elite. Always wanting to be able to offer her clients a wide array of products, she specializes in renovation loans.
“People want responses, and they want them fast,” says Gordon. “If I’m unavailable, they are directed to my team, so no client is ever left waiting for an answer.” Sixteen years as a cheerleading coach taught her how to lead a team with a positive attitude, a skill that prepared her for managing an entire branch.
To give back, Gordon coaches cheerleading, Campion supports Catholic Charities and Perry sponsors several