Every week, we ask an Boston real estate professional for their thoughts on the top trends in Boston real estate.
This week, we talked with Beth Dickerson, owner and partner of Gibson Sotheby’s International Real Estate.
Boston Agent (BA): As a professional who prides herself on being personable and providing thoughtful guidance. What is good customer service to you?
Beth Dickerson (BD): Good customer service is achieved when a client believes they are getting a service customized just for them. I aim to make each client feel like they are special and that I am going out of my way to please them. Each client is different so each client will appreciate different details. However, there are some aspects of customer service that transcend every client. For example, returning calls promptly is probably number one on my list of good customer service criteria. In real estate, as in many other businesses, communication is key. You could miss a potential sale or loose a listing just by not returning a call in a timely manner.
BA: With more than two decades of experience, you’ve seen the Boston market grow into what it is today. Considering your knowledge of the local market, where do you see Boston real estate going in 2015?
BD: In new developments there will be more availability on the market. On the other hand, I am concerned that there might be an oversaturation of these new projects.
BA: Trulia’s recent Price Monitor showed that Boston asking prices are actually moving down. Have you noticed this trend, and if so, how has it affected your business?
BD: I have not noticed this trend. In fact, all the new developments have actually been gradually increasing in a price per foot basis