Few people who start their careers in law transition to sales, but Stacey Snowdon ended up serendipitously finding her passion in customer service. At age 16, she worked part time at a local bank, a job she held through college. After graduating and working as a paralegal, Snowdon moved to California and began recruiting for a legal staffing firm. Recruiting made her realize she loved “selling” roles and helping people find their perfect fit. Becoming a loan officer just made sense.

Today, as a senior loan officer at the Danvers branch of Draper and Kramer Mortgage, Snowdon is an accomplished mortgage originator with 18 years of experience. Mortgage industry publications Scotsman Guide and Mortgage Executive Magazine rank her among the top mortgage originators in the nation by annual loan volume.

Snowdon believes customer service is key to her business. “Each borrower and situation are unique,” she says. “There is no such thing as a ‘cookie-cutter’ transaction any longer.” She makes sure to get to know each of her clients, educate them about their options and think outside the box for unique mortgage solutions.

Even with the challenges of 2020, Snowdon closed more than $89 million in home loans for the year, securing the most home-purchase units and placing in the top 10 for funded volume in her region at Draper and Kramer Mortgage. “Although the refinance business boomed, I had to reevaluate my purchase strategy to keep up my level of customer service for both my clients and Realtor partners,” she says.

Looking ahead, Snowdon plans to strengthen her team with more concrete roles and grow her business with the addition of a marketing assistant. Doing so is part of her larger plan to refocus her operation, adapt to change and anticipate challenges in the months and years to come.