Ruby Santos Baranowski
Senior Loan Mortgage Consultant
Ruby Santos Baranowski abides by a simple strategy: Treating her clients like she would want to be treated if she were applying for a loan. A Senior Loan Mortgage Consultant for Wintrust Mortgage, Baranowski works with a range of New England-based clients from first-time homebuyers to investors to repeat customers. “I love meeting people and helping them finance their dream home or first home,” she says.
Baranowski understands the importance of transparency and communication in today’s market. The homebuying process can be overwhelming and stressful, so she makes herself available to her clients and partners at all times. Customer satisfaction is always her No. 1 priority.
Before arriving at Wintrust Mortgage, Baranowski was a personal banker, helping clients with their finances and investment options. Her banking background made the transition to loan mortgage consultant a natural choice. Now, Baranowski is a 16-year veteran of the industry, with a 95 percent satisfaction score. For the past two years, she has been a member of the President’s Club and the Honor Circle at Wintrust, and she was also as a Top 5 CRA originator in 2013-14 and a top FHA originator in 2010.
Even with professional recognition, Baranowski’s greatest markers of success come directly from her clients. “The proudest moment is when our clients take the time to stop by to personally thank me and my team for the good work that we had done on their behalf,” she says. “We are so humbled by the experience. We know that we had touched our clients’ lives in a positive way. It makes me proud and grateful to work in the mortgage industry.”
When Baranowski isn’t working, she’s rooting for Boston’s many sports teams, especially the New England Patriots.